Return Policy
Last Updated: [03/07/2025]
At FitDazel, your satisfaction is our priority. We are committed to providing high-quality baseball caps and flat caps with a hassle-free return and refund process. If you are not satisfied with your purchase, please review this policy to understand the eligibility criteria and steps for returns and refunds. By placing an order with us, you agree to the terms outlined in this policy.
Quick Overview
Returns: Customers can return eligible products within 30 days of delivery.
Eligibility for Returns
Items must be in their original condition, unused, and in original packaging with all tags attached.
Products showing signs of wear, damage, or alteration will not be accepted.
Custom or personalized caps are non-returnable unless they arrive damaged or defective. Items marked as Final Sale are also not eligible for returns.
Returns must be initiated within 30 days of delivery. Requests beyond this period will not be considered unless approved under exceptional circumstances.
To initiate a return, email support@fitdazel.com with your order number and reason for return.
Approved returns will receive a Return Authorization Number (RAN) and further instructions. Unauthorized returns will not be processed.
Customers are responsible for safely returning the product and are encouraged to use a trackable shipping service.
Return Label Options
For approved returns, we provide:
Included in the Package: A physical return label upon request.
Downloadable PDF: A PDF return label emailed for printing and use.
Non-Returnable Items
Gift cards, promotional vouchers, custom caps, and items marked as Final Sale.
Items showing misuse, improper handling, stains, or exposure to harsh conditions.
Process for Returning Items
Contact our support team at support@fitdazel.com with order details and photos (if necessary).
Upon approval, you will receive a Return Authorization Number (RAN) and return address. Include this number in the return package.
Items must be shipped back within 7 business days of receiving the RAN.
Once received, the item will be inspected (3-5 business days).
If approved, we will notify you via email and proceed with the refund or exchange.
Damaged or Incorrect Items
Notify us within 48 hours of delivery if your item arrives damaged or incorrect.
Include a description and photos in your email to support@fitdazel.com.
FitDazel will cover return shipping costs and offer a replacement or refund as per your preference.
Do not attempt to repair or alter a damaged item, as this will void eligibility for a return or replacement.
Exchange Policy
We offer exchanges under the following conditions:
The item must be unused and in original packaging with tags intact.
Request an exchange by contacting support@fitdazel.com. If approved, a return shipping label will be provided.
If the requested item is out of stock, a refund will be issued instead.
Final Sale items and customized caps are not eligible for exchange.
Refund Policy
Quick Overview
Refunds: Processed within 10 business days after item inspection.
Conditions for Refunds
Refunds are issued only for items returned in compliance with this policy.
Refunds are credited to the original payment method.
Shipping charges are non-refundable, except when the return is due to an error on our part.
Refund Timelines
Refunds are processed within 10 business days after inspection.
It may take an additional 10 business days for the refund to reflect in your account, depending on your payment provider.
An email confirmation will be sent once the refund is processed.
Non-Refundable Situations:
Items rejected during inspection for non-compliance will not be refunded.
Custom caps, gift cards, and Final Sale items are non-refundable.
Orders canceled after shipping are eligible for product cost refunds only (excluding shipping fees).
Contact Information
For any questions or concerns regarding this Return & Refund Policy, please reach out to us:
Business Name: Fitdazel
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Number: +1 (832)Â 883-2550
Business Mail:Â support@fitdazel.com
Business Address:Â 2001 Burke Rd, Pasadena Texas 77502, United States
At FitDazel, we are committed to providing a seamless shopping experience and ensuring customer satisfaction with every purchase.